Terms of Service / Privacy Policy

General Disclaimer

Information presented on this Web site is collected, maintained, and provided for the convenience of the reader. While every effort is made to keep such information accurate and up-to-date, the City and County of San Francisco does not certify the authenticity of information that originates from third parties.

Under no circumstances shall the City and County of San Francisco be liable for any actions taken or omissions made from reliance on any information contained herein from whatever source nor shall the City and County be liable for any other consequences from any such reliance.

Opening Non-Web files

There are many links to non-web files throughout the City’s pages such as Adobe PDF, Adobe Flash, Microsoft Word, Excel, and Powerpoint.  If you need to view these files but do not have the proper application to open these files, you may access these materials by downloading the necessary readers.

There are many links to non-web files throughout the City’s pages such as Adobe PDF, Adobe Flash, Microsoft Word, Excel, and Powerpoint. While we recommend using HTML to provide content, there are situations and circumstances that necessitate the use of these formats. If you need to view these files but do not have the proper application to open these files, you may access these materials by downloading the necessary readers.

Opening Adobe PDF documents

To open content provided PDF, you can access this material by downloading Adobe Reader.

Opening Microsoft Word, Excel, or Power Point documents

To open you can download the Free Microsoft Viewer or Converter.

Opening Adobe Flash documents

To view Flash files download the Flash Player.

Opening video and audio files

To open Windows Media Files download Windows Media Player

Real Player files download Real Player

Change Text Size

You may quickly increase the size of the text of our pages by selecting the ‘TEXT’ buttons located in the accessibility panel above the main page heading of each page. If the text does not increase in size to meet your preferences, you may also increase the text size by using your browsers’ text resizing features:

Text Resizing in Internet Explorer:

  1. Choose the drop down menu at the top of the browser window marked View.
  2. A list of options will appear in the drop down menu. Choose the Text Size option.
  3. Next another drop down menu should appear with options including Smallest, Smaller, Medium, Larger, Largest.
  4. The browser will normally be on the Medium setting.
  5. To increase the font size select Large or Largest.
  6. To decrease the font size select Smaller or Smallest.
  7. The text in your browser window should now appear larger or smaller.

Text Resizing in FireFox:

  1. Choose the drop down menu at the top of the browser window marked View.
  2. A list of options will appear in the drop down menu. Choose the Text Size option.
  3. Next another drop down menu should appear with options including Increase, Decrease and Normal.
  4. The browser will normally be on the Normal setting.
  5. To increase the font size select Increase.
  6. The text in your browser window should now appear larger.

Privacy Policy

The Privacy Policy outlines the types of information we gather when you visit our website, as well as some of the steps we take to safeguard it.

Information Collection

  • We do not collect personal information about you when you visit our website unless you choose to provide that information to us.
  • We collect limited non-personally identifying information your browser makes available automatically whenever you visit a website. This information includes the Internet Address of your computer or network, the date, time, and page you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before clicking on a link to our site).
  • We use the aggregated information from all of our visitors to measure server performance, analyze user traffic patterns and improve the content of our site.
  • We sometimes track the keywords that are entered into our search engine to measure interest in specific topics, but we do not track which terms a particular user enters.
  • Some of our online services require you to register for an account. We ask you for some personal information in order to create an account (typically your name, email address and a password for your account) and we will use that information to provide the service. For certain services, such as our online payment services, we may request credit card or other payment information which may be stored temporarily in encrypted form on secure servers.

Information You Provide

  • Information volunteered by you through your filling out of our optional online feedback form and contact us form is used to help us enhance our web sites, and may be shared with City and County of San Francisco employees and contractors for that purpose.

Cookies

  • We use “cookies” when providing online services such as online payments. We use cookies to improve quality of our service and not to track any personal information.
  • The use of cookies is a standard practice among Internet websites and most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. However, some features may not function properly without cookies.

Information Sharing

  • We do not give, share, sell, rent or transfer any personal information to a third party, unless we have your consent.

Links

  • The City and County of San Francisco uses link and search capabilities to navigate publicly available information from dozens of agencies that are not part of the City and County of San Francisco web site and over whom City exercises no control.
  • The privacy policies and procedures described here do not necessarily apply to those sites.
  • We suggest contacting these sites directly for information on their data collection and distribution policies.

Site Security

  • We monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the site. Anyone using this Web site expressly consents to such monitoring.
  • We take appropriate security measures to protect unauthorized access, alteration or destruction of data.

Policy Changes

  • Please note this Privacy Policy can change from time to time. We expect most such changes to be minor, but we will post those changes as they occur.

Copyright

All editorial and creative assets on this web site, including the code used to create web pages, are protected by US and international copyright laws. The City and County of San Francisco reserves all rights to this content.

Google Translator Disclaimer

Department of Aging and Adult Service (DAAS) SF Connected Program has added a translation feature developed by Google Translate to assist web visitors in understanding information on this website in a variety of foreign languages. Please be aware that Google Translate, a free third party service which DAAS -SF Connected does not control, provides automated computer translations that may not give you an exact translation all the time.

DAAS-SF Connected cannot guarantee the accuracy of translations through Google Translate so translations should not be considered exact and only used as a rough guide. Anyone relying on information obtained from Google Translate does so at his or her own risk. DAAS-SF Connected disclaims and will not accept any liability for damages or losses of any kind caused by the use of the Google Translate feature.